Summary: b11 bet respects your privacy. We only collect information that is strictly necessary to operate the platform. Your data is never sold and is stored with the highest level of security.
1 Introduction & Scope
This Privacy Policy applies to b11 bet and all of its users. b11bet.net By visiting the website, creating an account, or using any of our services, you agree to this Privacy Policy.
B11 bet is a trusted online Sports Betting platform for users in Bangladesh. We believe you should have full control over your personal data — which is why we are always transparent about what information is collected, why it is collected, and how it is kept secure.
This policy covers the following topics: collection and use of personal information, cookies policy, sharing data with third parties, your rights, and how to contact us.
This Privacy Policy should be read alongside our
Terms & Conditions together with this document. Both together provide a complete picture of your relationship with b11 bet.
2 What information we collect
B11 bet collects your information in several ways. Below is a detailed breakdown of what types of data are collected and how.
Information You Provide Directly
When you register with b11 bet or use our services, you will be required to provide the following information:
| Data Type |
Example |
Why It's Needed |
| Identity Information |
Name, date of birth, NID number |
Age Verification & KYC Process |
| Contact Information |
Mobile number, email address |
Account Communications & OTP |
| Financial Information |
Mobile banking number (bKash/Nagad/Rocket) |
Deposit and withdrawal process |
| Proof of identity |
Photo of NID / Passport / Driving License |
KYC Verification |
Automatically Collected Information
When you use b11 bet, our system automatically records the following information:
- IP address and device type (mobile/tablet/desktop)
- Browser type and operating system information
- Date, time, and session duration of website visits
- A log of which pages you have visited
- Betting history and transaction records
- Data collected through cookies and tracking technologies
Information received from third parties
In some cases, we may also receive information from legitimate third-party sources, such as payment gateways, fraud prevention services, or requests from legal authorities.
3 How your information is used
B11 bet uses your personal information only for specific, legitimate purposes. All purposes are clearly outlined below:
- Account Management: For registration, login, password reset, and profile updates.
- Service Delivery: For processing bets, deposits, withdrawals, and winnings payouts.
- Identity Verification: To complete the KYC process and verify age.
- Security assurance: To prevent fraud, money laundering, and other illegal activities.
- Customer Support: To address your complaints and resolve your queries.
- Promotional Communications: To inform you about offers, bonuses, and updates (where you have given your consent).
- Legal Obligations: To comply with applicable laws and regulations.
- Service Improvement: To improve platform performance and overall user experience.
Important: b11 bet never sells or transfers your information to third parties for marketing purposes. If you no longer wish to receive promotional emails or SMS, you can opt out from your profile settings.
4 Data Sharing & Disclosure
B11 bet does not generally share your personal information with third parties. However, disclosure may be necessary in the following limited circumstances:
Service Provider Partners
We work with a number of trusted service providers who help operate b11 bet. These partners are only given the information necessary for their specific role:
- Payment Processors (bKash, Nagad, Rocket) – to process financial transactions
- KYC Verification Service – for identity confirmation
- Cybersecurity Services – to prevent fraud
- Cloud Hosting Provider – for data storage
All these partners are bound by strict confidentiality agreements with b11 bet and are prohibited from using your data for their own purposes.
Legal Obligations
We may be required by law to disclose information in the following circumstances:
- In response to a court order or legal notice
- Upon request by a government investigation or regulatory authority
- In investigations related to money laundering or financial crime
- To protect the rights of b11 bet or its users
b11 bet never sells your data to advertisers or data brokers. That is our core promise.
5 Cookies & Tracking Technologies
B11 bet uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device.
Types of Cookies We Use
-
Essential Cookies: These are required to maintain your login session and ensure platform security. Disabling them will prevent the platform from functioning correctly.
-
Functional Cookies: Used to remember your preferences and language settings.
-
Analytics Cookies: To understand how users interact with the platform — insights that help us improve our services.
-
Security Cookies: To detect fraudulent activity and unauthorized login attempts.
Cookie Controls
You can delete cookies or stop accepting new ones at any time through your browser settings. Please note, however, that disabling essential cookies may cause certain key features of b11 bet to stop working properly.
6 Data security measures
B11 bet uses the highest industry-standard security technology to protect your data. Our security infrastructure includes:
- 256-bit SSL/TLS Encryption: All data transfers are fully encrypted.
- Two-Factor Authentication (2FA): An additional layer of security for account logins.
- Firewall Protection: Advanced firewall systems to prevent unauthorized access.
- Regular security audits: Regular audits conducted by third-party security experts.
- Data Backup: Your data is regularly backed up on secure servers.
- Staff training: Only authorized personnel have access to your data.
Your Responsibilities: While b11 bet ensures the highest level of security, it is your responsibility to keep your account password confidential and avoid logging in from unfamiliar devices. Never share your login credentials with anyone.
7 Data Retention Period
How long b11 bet retains your information depends on the type of data and applicable legal requirements.
| Data Type |
Retention Period |
| Account Data (active accounts) |
For as long as the account remains active |
| Transaction & Financial Records |
5 to 7 Years (legal obligation) |
| KYC Documents |
5 years after account closure |
| Betting history |
3 years |
| Customer support communications |
2 Years |
| Cookies & Session Data |
30 Days to 1 Year |
Once the retention period expires, your data is securely deleted or anonymized so that you can no longer be identified.
8 Your Privacy Rights
As a b11 bet user, you have the following rights over your personal data:
Right to Access
If you would like to see what information we hold about you, you may submit a request.
Right to Rectification
If any information is incorrect or outdated, you may request that it be corrected.
Right to erasure
In certain circumstances, you may request that your data be deleted.
Right to Restrict Processing
You can restrict how your data is used for specific purposes.
Right to data portability
You can receive a copy of your data in a portable format.
Right to withdraw consent
You may withdraw your consent to marketing communications at any time.
To exercise any of these rights support@b11bet.netto send us an email. We will respond to your request within 30 days.
9 Protection of Minors' Data
B11 bet strictly does not provide services to anyone under the age of 18. Our platform is intended exclusively for adults.
- We do not knowingly collect any information from minors.
- If any user is found to be under 18 years of age, all their data will be deleted immediately.
- If a parent or guardian believes their child has registered on our platform, please contact us immediately.
For Parents: Use parental control software to keep your child away from online gaming. If you have any concerns, contact us at support@b11bet.net.
10 International Data Transfers
While b11 bet primarily operates for users in Bangladesh, some technical services may be hosted on international servers.
In such cases, we ensure that:
- All data transfers take place over encrypted connections.
- Third-party server providers comply with international data protection standards.
- Regardless of which country your data is transferred to, the same Privacy Policy applies.
- Strict agreements are maintained with all data hosting partners.
11 Changes to the Privacy Policy
B11 bet may update this Privacy Policy from time to time. If any significant changes are made, we will notify you through the following means:
- A notice will be posted on the website.
- Updates may be sent to your registered email address.
- The "Last Updated" date on this page will be revised accordingly.
Continued use of the platform after any changes will be considered acceptance of the updated policy. We recommend reviewing this page regularly.
Effective: January 2026
Language: Bengali
Applicable: Bangladesh
support@b11bet.net